At SimplifyQA, we take your privacy seriously (from this point, SimlifyQA will also be referred to as “we”, “our”, or “us”) This cookies and privacy policy are applicable to every service and product provided by SimplifyQA.

This Privacy Policy lays out the grounds on which the personal data obtained or provided to us would be processed. This privacy policy was created outlining the basis in which your personal information would be collected or on how we’ll process the information you provide to us.

Under this privacy policy, personal data would imply data that relates to an individual who can be recognized with the data or the data in relation with other details that could be in, or probably be in our database, and it includes personal information as stated in the Data Protection legislation (described below).

Carefully read the information provided below.

On registering for the SimplifyQA account (“Your Account”) on our mobile application or website, using our services and agreeing to our privacy policy shows that you have reviewed and agreed to our Privacy Policy. You are expected to accept this privacy policy before signing up for an account (or proceeding with the usage of our service), and other users who intend to use your account will also be expected to accept this privacy policy before gaining access to our service through your account. It is mandatory to leave our website once you do not agree with our privacy policy and a record of this agreement will be kept.

Your personal information will be processed as directed by the Data Protection Legislation which means the 1988 and 2003 Data Protection Act as well as Directive 95/46/EC, or other regulation or law that is applicable to the processing personal information and to privacy (such as E-Privacy Directive), which legislation from time to time shall be revised, modified or replaced, such as the acts of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) (and regulations executing or complementing the GDPR).

We completely respect your privacy in accordance with your communication with our offers and we strive to make our operations transparent concerning the data we collect and its subsequent usage. Additionally, we only solicit personal data where we are eligible to do so.

Using the service requires you to register for an account. During the registration, you will be required to provide your full name, email address, password, and IP address.

When performing tests using the SimplifyQA website, extra data such as browser history, plan details, latency to remote VM, performance metrics, local, integration, and so on. After logging into the service, the information provided by your browser will be recorded automatically on our servers. This server information might be internet protocol address, web requests browser settings and information, browser language, configuration and plugin, preferences, and a couple of unique cookies that could identify the type of browser.

Whenever you provide your email and other information to SimplifyQA, (apart from in respect to the personal information added to support requests), these communications may be maintained for handling your requests, process your inquiries and enhance our service (information collected from you will be subsequently considered as “Your information”).

SimplifyQA is a Data manager (in accordance with the Data Protection Law) with regards to your Data. The legal basis for the processing of your information is our lawful interest in offering our service to you.

Your Data is independent of and ought to be recognized from User Uploaded Information. "Customer Uploaded Information" will be information (which may incorporate Personal Data) transferred by you or others through Your Account, and might be any data, information, or materials offered or used by you or others regarding the Service, including, without limit, customer accreditations, and any information contained in your or others' web platforms, applications or in tests made by you or an individual approved by you regarding the Service, as well as any information given by you when making a request, as well as genuine tests you implement, their content logs, video logs and so on.

SimplifyQA processes data (in accordance with Data Protection Legislation) in regard to the User Uploaded Data.

When using our SimplifyQA Chrome Extension to record a Web Test, the activities you carry out in your Chrome program are recorded by us and stored as Web Tests on our servers. These recorded activities can be easily modified, deleted, or managed depending on your preference.

We attempt to keep Your Data updated and precise. So, you should enlighten us concerning any progressions to such data that you know about at the earliest opportunity. You can manage your own data provided on our site page at any time. You can change your expressed interests in regard to whether you wish to get marketing materials from us by unsubscribing from the digital correspondence we deliver to you.

For users that are 18 or below, we advise that you obtain permission from your parent or guardian before providing your information to us.

SimplifyQA just processes the Data you provide in order to offer, enhance, and guarantee the delivery/conveyance of the Service, implementing new relevant service to clients, and customizing the manner in which our content is introduced to you and guarantee that content on our Service is introduced in the best way for you and for your PC/device. We might particularly gather (I) names and email addresses for recognizing users exclusively and for correspondence to clients, (ii) IP addresses for recognizing our user domains and change his/her tests configuration to offer improved performance, in view of latency; for advanced streaming experience, having an IP address encourages us to build up better protocol and route; to distinguish abuse of our system from one IP address/locale or nation; (iii) URLs to recognize spam on our framework from paid or free user accounts; to troubleshoot issues around performance and stability of web on our machines, and (iv) data using cookies. (the cookies are explained in full below).

The use of our Service and agreeing to the conditions of this Privacy Policy means that you are consenting to the utilization of cookies as depicted in this Privacy Policy (for example, you are consenting to the position of cookies on your device except if you explicitly reject cookie use).

The Help Menu available on the menu bar of many browsers will reveal the method of rejecting new cookies, how to receive a notification whenever a new cookie is accepted, and the method of completely disabling cookies. You can likewise remove or disable similar information employed by program add-ons, like Flash cookies, by modifying the settings of the add-on or visiting the developer’s website.

For additional information on cookies and how to control them such as disabling them, more information is available at www.cookiecentral.com. Since cookies enable you to make the most of the functionality of the Service, we suggest that you enable them as disabling them will prevent you from completely enjoying the innovative functionalities of the Service or other related sites which you visit.

We may get in touch with you for these reasons:

1. For the purpose of administration, identified by the Service (for example, to give you password updates or to offer notification about a specific service, action or online content which has been stopped for support, or for an inquiry that you pose to us);

2. To offer you our Service information, online content or activities, such as sending e-bulletins or correspondence and updates or reacting to any message you send to us, for example on our site, by email or through the contact us page.

3. To send survey invitation concerning our services (users are not mandated to participate). Wherever we require Your Data in some other manner, we will guarantee that we tell you and first get your consent. You will be allowed the chance to retain or go back on your agreement for the utilization of Your Data for activities that are different from those recorded in this Privacy Policy.

Concerning the subject of Data, you are covered by these rights under Data Protection Legislation and we, as Data Controller in regard to Your Data, will conform to such rights in regard to Your Data:

- The right of accessing Personal Data identifying with you;

- The right to address any errors in your Personal Data;

- The option to request that we quit reaching out to you with direct advertising;

- Rights concerning taking automated decisions;

- The right to restrict or forestalling the processing of your Personal Data;

- The right to have your Personal Data ported to another information regulator;

- The privilege to complete deletion; and

- The right to inform the DPC in a situation where you are sure that your Personal Data as per Data Protection Legislation have been violated by us.

These rights are clarified in more detail below, however, if you have additional remarks, concerns, or objections about our utilization of your Personal Data, kindly get in touch with us (on the 'How To Contact Us' provided below). We will provide a response to any rights that you have exercised, within a month of getting your request, except if the request is especially bulky or complex, in which case we will send a response in less than a month (we will notify you inside the first month in a situation where we didn’t respond in less than a month). In a situation where you expect us to respond within a specific time span as per Data Protection Legislation, we will provide a response inside that period.

To the degree that you would like to exercise above rights in regard to Personal Data that is contained in the User Uploaded Data, you must contact the concerned Data Controller in regard to such Personal Data. SimplifyQA is a Data Processor in the interest of such Data Controllers.

Right of access to Personal Data identifying with you. You may request to look at the Personal Data that relates to you and be given as:

- An outline of such Personal Data and the classifications of Personal Data kept (according to Sections 1 and 2 above);

- Description of the reason for its processing or will be processed (according to Section 2 above);

- Description of the beneficiaries or categories of beneficiaries to whom it is or might be revealed, such as, in a situation where they are abroad and the method of safety utilized for those oversea exchanges (as provided in Section 7 below);

- Description of the time frame for which it is held or the standards we use to decide how long it is held (as provided in Section 12 below);

- Description of your privileges, such as the rights to erasure, correction, objection or restriction, or issue with the handling (specified in this Section 5);

- Any data accessible about that information source (according to Section 1 above);

- Regardless of whether we complete instant profiling or decision making and in a situation that we do, data about the involved rationale/logic, and the conceived result or outcomes of that profiling or decision making (kindly note that we don't perform any profiling and we will inform you if there are any changes); and

- If your Personal Data is moved out of the EEA, the security that has been set up (according to Section 7 below).

Description in regard of the above subjects has been outlined in this Privacy Policy; notwithstanding, if further explanation is required, you can reach out to us (as stated in 'How To Contact Us' provided below).

Your Personal Data requests should be sent to us (as stated in 'How To Contact Us' provided below) indicating what Personal Data you need, and a duplicate of such requests might be kept by us for our genuine purposes in dealing with the Service. To help us in finding the data effectively, kindly give us all information regarding the sort of data you might want to see. In order for us to follow your requests, we would need to disclose data identifying with or recognizing someone else, which we may have to acquire the consent of that individual, if that’s possible. If we can't acquire this consent, we may have to withhold that data or edit the information to remove identity of that individual, as the case may be.

There are particular types of information which we are not obliged to provide, such as Personal Data recording our intentions that is relevant with any dealings with you where exposure would probably cause harm to those dealings. Additionally, we are qualified to deny any information access requested by you where (I) this kind of request is obviously unwarranted or inordinate, specifically in light of its repetitive nature (for this situation, if we choose to give you the Personal Data mentioned, we may request for a sensible fee to represent managerial expenses of this act), or (ii) we are qualified for doing so as per Data Protection Legislation.

Right to modify/update your Personal Data or make corrections in your Personal Data

You can expect us to address any corrections in your Personal Data for free. But if you really want us to do this, please:

- Email or keep in touch with us (check 'How To Contact Us' provided);

- Let us have sufficient data to properly identify you (for example name, enlistment details); and

- Let us know the data that is incorrect and what it ought to be.

If you require us to modify/update your Personal Data, we will advise the recipients to whom that Personal Data have been shown (assuming any), except in a situation where it is impossible or is a disproportionate task.

It is your obligation that the entirety of the Personal Data given to us is precise and complete. However, if the data you have given us changes, ensure that you inform us at once.

Right to request that we refrain from reaching you with direct promotion.

We have a genuine interest in sending you electronic correspondences/direct promotion regarding our Services and related issue (which is not limited to new features, announcements, notifications, and the likes) We may likewise ask various inquiries for several services and competitions. Also, we may request that you fill out surveys that we use for research purposes, despite the fact that you are not mandated to react to them.

You can request that we refrain from reaching out to you for promotional purposes. To do this, please:

- Email or keep in touch with us (according to "How To Contact Us' shown below). You can likewise click on “Unsubscribe” at the lower part of the electronic correspondence. This might take as long as 15 days for this to occur; and

- You can inform us about the technique for reaching out to you if you are not contented with our method of reaching out to you j(for instance, you might prefer reaching out to you by email but not via phone).

We will give you data on activity taken on a request to withdraw from direct promotion - this might be as a response to an email affirming that you unsubscribed. When you unsubscribe from promotional content, it doesn't stop you from receiving our fundamental electronic correspondences in regards to the organization of Your Account.

Rights corresponding to automated decision making (if applied)

You may request that we guarantee that, when performing a review or evaluation of you, we shouldn’t put together any choices exclusively with respect to an automated interaction and have any choice looked into by an individual from the team. Profiling may be in line with your Personal Data options for targeted and de-targeted ads from certain campaigns. This permits us to tailor our promotion to the proper clients and assists with limiting the danger of you getting undesirable ads. These rights won't make a difference, all things considered, for instance, where the choice is (I) approved or legally necessary, (ii) vital for the exhibition of an agreement that is related to you and us, or (ii) depends on your express consent. Whatever be the case, we will ensure that your interest is well protected.

Option to forestall or reject Personal Data processing

As per Data Processing Legislation, you may demand that we don’t process your Personal Data temporarily, only in a situation where:

- You don't believe that your Personal Data is precise (however we will begin processing again whenever we have checked and affirmed that it’s accurate);

- The processing is unlawful even though you don't need us to delete your Personal Data;

- We at this point feel the Personal Data is not required for our processing, or

- you are against this processing in light of the fact that you accept that your interest is more important than the basis on which your Personal Data is processed.

In a situation where you decide to employ your entitlement and restrict us from the processing of your Personal Data, we will not listen if:

- You agree to such data processing;

- The data processing is fundamental for exercising defense of lawful cases;

- The data processing is important for protecting individual rights of other people;

or

- The data processing is more important for the purpose of public interest.

Data Portability Right

As per Data Protection Legislation, you may request an electronic duplicate of your Personal Data that you have given to us and which we hold electronically, or for us to give this to another entity. This privilege just applies to Personal Data that you have given to us - it doesn't stretch out to information created by us. Likewise, the Data portability right will only be applicable where:

- The data processing depends on your consent or for the effectiveness of an agreement; and

- The data processing is done via computerized/automated means.

Right to deletion

In Section 12 provided below, we spell out our periods for maintaining data

As per Data Protection Legislation, you can ask us (through the 'How To Contact Us' option below) to delete your Personal Data where:

- You accept that the processing of your Personal Data is not required for the reasons set out in this Privacy Policy;

- If you eventually agree to processing your Personal Data, you retract your consent and we can't in any case lawfully process your Personal Data;

- You object to our data processing and we don't have any lawful reason for proceeding with your Personal Data;

- Your Personal Data has been handled unlawfully or has not been deleted when it ought to have been; or

- The Personal Data must be deleted according to law.

We may keep on processing your Personal Data in specific conditions as per Data Protection Legislation (for example where we have a lawful justification to keep on processing such Personal Data, for example, when it is within our authentic business interest to do this (for example, billing information, withholding proof of settled support request, and so on) Where you have mentioned the deletion of your Personal Data, we will advise beneficiaries to whom that Personal Data have been revealed to, except if this cannot be done or includes disproportionate task. We will likewise advise you about those beneficiaries if requested.

Right to file a complaint to the DPC

In a situation where you are certain that we have mishandled your Personal Data as per this Privacy Policy, you can initially get in touch with us, but if you feel troubled or cheated, you are permitted to write to the DPC or exercise any of your different rights in accordance with Data Protection Legislation. Data providing steps to doing this is accessible on the DPC site at https://www.dataprotection.ie

In a situation where you are not in line with the method we utilize in handling/processing Your Data (in regard to any matter in this Privacy Policy that needs your consent), you are allowed to demand that such processing should stop at once by reaching us through the 'Get in touch with Us' section. We want you to remember that withdrawing your consent to this kind of processing, for instance, for cookie usage, will affect the Service rendered to you.

When considering User Uploaded Data, SImplifyQA processes the data, and withdrawals of any consent in regard to User Uploaded Data should be made by the pertinent information subject to the data regulator. The data regulator would then be able to inform SimplifyQA to make a move corresponding to processing these kinds of User Uploaded Data which implies that utilizing the Service in regard of such User Uploaded Data would be impossible.

SimplifyQA won't grant access to Your Data to any party without your express consent or except if legally necessary (besides as set out in this Privacy Policy). Through the model of our Service, SimplifyQA will collect metrics about the use of your site and store that data. SimplifyQA won't share the metrics collected from your site without your consent. In a situation where SimplifyQA becomes associated with a merger, procurement, or any type of offer in part or entirety of its resources, we will give notice before Your Data is moved to other parties.

As SimplifyQA processes Data in regard to the User Uploaded Data, we will just handle the User Uploaded Data as per our guidelines from the Data Controller in question as per the Service Agreement or Terms of Service set up among SimplifyQA and the Data Controller.

We might provide specific information to other parties such as accumulated, non-individual data such as the number of devices, websites with access during the usage of SImplifyQA, for instance. Such data doesn't individually distinguish you. We limit access to personal data to workers, specialists, and contractors who require this information for the development, operation, and improvement of our Service. These people are limited by confidentiality responsibilities and might be liable to discipline, such as termination, civil case and/or criminal arraignment if these commitments are neglected.

By presenting Your Data, you expressly agree to the exchange, storage, or handling of your data. Every required step would be put in place to guarantee that Your Data is handled safely and as per this Policy.

The data you offer is stored on the secured server of a third party. Where we have offered (or selected) a secret combination that grants access to the Service, you are also liable for keeping this secret combination safe. We request that you keep this password safe and from unauthorized use.

We might decide to use a data processor for additional support for the conveyance of our Service to provide access to specific Customer Data (a "Subprocessor"). We give significant data about each Subprocessor’s identity, responsibility, and location. You can discover the rundown with our Subprocessors in the Subprocessors category.

This Privacy Policy is applicable to services and websites that are operated and owned by SimplifyQA. We don't manage these applications or websites that might be connected to our site. These different applications or websites may implement their cookies or other files on your PC, gather information, or request individual data from you. You recognize that the Service that we give may empower or help you gain access to the content of the website, buy items and services, make comparisons, from a third party through third party sites, and doing this is done at your own risk. We are not liable and will have no risk or commitment at all, according to the contents and its use, or correspondence with, any kind of third-party site, or any exchanges performed, and any agreement you entered into, with any third party and the utilization by any this third party of your Personal Data. We don't underwrite or affirm any third-party site, nor the content provided on their site made accessible by means of the Service. We urge you to try as much as possible to acclimate yourself with the terms of utilization and privacy policies pertinent to any sites and the additional benefits of using third-party services. Please keep in mind that we are not answerable for the privacy operations of any third party.

In a situation where materials that can be considered to be offensive, improper, or objectionable that could disrupt our service is discovered in the User Uploaded Data, we may eliminate such content and additionally suspend the utilization of Your Account.

If we believe that you are or might be violating a law, for instance, let’s consider hate speech, we may reveal your personal data to outsiders, such as law enforcement or your internet service provider. This may be done in conditions where such exposure is allowed under appropriate laws, including Data Protection Legislation.

We ensure that our client’s privacy is fully protected by implementing top security innovation. Workers, agents, and contractors are restricted from accessing Your Data even though such data is required for the development, improvement, and operation of our services. We guarantee that we have implemented physical and mechanical safety efforts to secure your data; and we guarantee that whenever processes are outsourced, we guarantee that the entity has set up suitable safety efforts. But the Service may come with hyperlinks to sites operated and owned by third parties. These sites have their privacy policy, such as cookies. We don't acknowledge any duty or responsibility for the security practices of such third-party sites and your utilization of such sites is at your own danger.

We will execute suitable organization and specialized measures to guarantee a degree of security proper to the dangers that are introduced by the handling of Your Data. Specifically, we will review the dangers introduced by inadvertent or unlawful loss, deletion, adjustment, unapproved disclosure of, or full access to Your Data sent, processed, or stored.

Sadly, data transmission via the web isn't totally secure. However, we will put forth a valiant effort to ensure the complete protection of Your Data, we can't ensure the security of any information sent to us and you are liable for such data transmission. Whenever we have your data, we will implement stringent security functions to attempt to forestall any unapproved access. To the degree allowed by law, we will not be liable for any delays, delivery difficulties or any other harm caused by (I) the exchange of information over correspondences organizations and offices, such as the internet, or (ii) any delivery difficulty or delay with respect to other service providers that are not under a contract with us, and you recognize that the Service might be limited, delayed and pose different issues characteristic in the utilization of such communication medium. You need to remember that we cannot completely provide insurance against cyber-attacks, for example, viruses, hacking, and spyware. Appropriately, we won’t take responsibility for any unapproved access, loss, or damage of Your Data emerging from such dangers.

We will instantly provide notification of any significant data breach to the DPC with regards to Your Data, or not more than 72 hours subsequent to discovering the occurrence. In a situation where the notification isn't made in more than 72 hours, a justifiable cause for the postponement would be provided; nonetheless, it isn't important to inform the DPC where the breach to the Personal Data is probably not going to bring about a danger to the rights and opportunities of an idea individual. A breach in Personal Data in this setting implies a breach to the security measures that cause the unintentional or unlawful damage, misfortune, adjustment, unapproved revelation of, or unauthorized access to, Personal Data processed, kept, or communicated.

We will track any information breaches, such as their impacts and the actions taken to remedy the situation, and will inform you whenever there is a data breach that is influencing your Personal Data (which represents a high danger to you) whenever required under Data Protection Legislation. We won't inform you of a data breach in a situation where:

- We have taken the required security measure that makes sure the Personal Data is encrypted to anybody not approved to have access; or

- We have taken resulting measures which guarantee that the high danger to information/data subjects isn't going to occur;

- It would include disproportionate effort, which we would proceed to make a public statement.

In cases of severe data breaches, as regards User Uploaded Data, we will tell the concerned Data Controller of such break when practicable.

Generally, the User Uploaded Data given to us by you, and any logs made by us identifying with User Uploaded Data, will be stored and kept for 60 days from the date of transfer/creation before it is automatically deleted. Also, with our API, you can modify or delete your User Uploaded Data yourself.

Your Data will be kept and stored for a specific timeframe as we deem fit while considering the purpose for which it was given in the first place (i.e. Your Account administration for as long as Your Account is active and a sensible period in a situation where you later on re-activate Your Account), as well as our responsibility as per the Data Protection Legislation.

This may incorporate the maintenance of Your Data as it’s important to follow our legal commitments, enforce agreements, resolution of disputes, help business activities, and proceed in developing and improving our Services.

Where we hold data for developing and improving Service, we make sure to remove data that rapidly recognize you, and we just utilize the data to gain insights into experiences about the utilization of our Service, and not to analyze your individual traits.

SimplifyQA might modify its Privacy Policy at any time and at the complete discretion of SimplifyQA.

The date where the latest update occurred will show up on this page.

We would suggest that you avoid using our service to present your data if you don’t consent to these modifications.

We will inform you through notification on our site or by sending you a notice corresponding to this once there is a material change to our privacy policy.

We won't handle Your Data in a different manner not covered in this Privacy Policy without your explicit consent.

If you intend to reach out to us regarding your rights that is outlined in this Privacy Policy, a written request can be emailed to: info@simplify3x.com